Are the pictures on your website the exact watches you have in stock?
Yes, all our website pictures represent the actual watches and were taken by Rolex in Geneva. All views of the timepiece are untouched and can be magnified so you can better assess the watch you are interested in.
Are all your watches authentic?
The Rolex Certified Pre-Owned programme vouches for the authenticity of pre-owned Rolex watches at the time of their resale. It guarantees that these watches benefit from the quality criteria inherent to all Rolex products and from the full know-how and professionalism of the brand’s worldwide network of experts. Each of our watches are certified authentic by Rolex in Geneva.
Do your watches come with original box and papers?
On our website, we indicate which watches have an original Rolex box and/or papers. Upon purchase, we present all our pre-owned watches in an A&S Chronora Certified Pre-Owned box, in addition to the original Rolex box if available. The timepiece is accompanied by the Rolex Certified Pre-Owned seal, a two-year international guarantee card, a service booklet, and a guarantee booklet.
What are my payment options?
Our three payment options are wire (bank transfer), selected credit cards, and cash in US Dollars. For enquiries about payment, please email us at chronoracpo@aschronora.com or call us on +9611984500 / +96181003929, Monday to Saturday, 10 a.m. to 7 p.m.
What is your guarantee policy?
Delivered at the time of sale, the Rolex Certified Pre-Owned guarantee card officially confirms that the watch is genuine on the date of purchase and guarantees its proper functioning for a period of two years from that date, in accordance with the guarantee manual.
How can I sell my watch? What is required from me to sell my Rolex?
We are happy to welcome you at our CERTIFIED PRE-OWNED Boutique from Monday through Saturday, 10 a.m. to 7 p.m., and our Client Advisors will be happy to discuss your timepiece with you and have it evaluated by our expert watchmakers. Alternatively, you can email us at chronoracpo@aschronora.com or fill in the form at https://www.chronora.com/sell/form and we will get back to you in the briefest delays
How do you determine my watch’s value?
The valuations we propose to individuals seeking to sell a watch to us are based on a comprehensive approach. We naturally base all our valuations on current and historical sales and market data. In addition, our experts carefully evaluate the watch's condition, considering factors such as mechanical functionality, external aspects, and overall wear. By selling to us, you are entering a transaction to a reliable, trustworthy, and official Rolex Certified Pre-Owned.
How long does it take to get a quote on my watch?
If you're seeking a valuation for your watch, please visit us Monday to Saturday, 10 a.m. to 7 p.m. and our Certified Pre-Owned Manager will be happy to assist you. After handing over the watch to our Service Centre, our skilled watchmaker meticulously evaluates both internal mechanics and external aspects. Following the evaluation, which takes at most 30 minutes, our Certified Pre-Owned Manager communicates our final decision in person.
If I bought a watch from you, may I sell it back to you?
Yes, we acquire selected references through our buy-back program. Please fill in the form on https://www.chronora.com/sell/form and we’ll get back to you in the briefest delays.
What does the two-year guarantee cover?
Our guarantee card guarantees the watch’s proper functioning for a period of two years from the purchase date in accordance with the guarantee manual. It covers any defects in materials and workmanship of the merchandise under normal use.